The Key Providers In Travel And Tourism Industry Essay

The Key Providers In Travel And Tourism Industry - Essay Example Internationally renowned vehicle rental agencies like Avis, Hertz, Thrifty, Dollar, National, Enterprise and Budget can be found at or near every major airport in the world. Passengers arriving on various airline flights arrange to rent vehicles from these agencies for the duration of their stay in the city or cities of that country. Such vehicle rental offices are staffed round the clock by well-trained staff and provide quality customer service. Many important points are considered by passengers before they choose a suitable car rental agency such as: Does the agency have a good customer service record? Does it credit frequent flyer or frequent guest programs with points? Does it carry the type of cars that the passenger likes to drive such as a new, used Ford, G.M and luxury or specialty vehicle? Does it have agreements with hotel chains, airlines and credit card companies that could save the passenger money in these areas? Does it offer a Premium Club where a passenger can sign u p all rental information – like rental preferences, decisions on insurance coverage and fuel replacement - in advance to shorten or eliminate the time spent at the counter? The airlines and transport providers are continuously linked and depend on each other – to the airline, the vehicle rental agencies are important as they provide reliable, crucially needed services to the passengers who travel on their aircraft; to the vehicle rental agencies, the airlines are important as they provide business to them in the form of passengers

Communication in Early Years Settings

Communication in Early Years Settings Introduction Communication is vital tool in all early years settings, it creates and developed positive relationships between all involved in looking after young children. Positive Relationships Respectful Relationships In order for a relationship to work there needs to be respect, this be fixated if everyone is treated equal and as an individual. Establishing a warm and welcoming environment is essential in developing respectful relationship. Albert Bandura believed that children watch the different ways in which individuals behave in their surroundings. Model is the name use to describe the people who are being watched. There are many powerful people that encircle children in society. These can be family members, friends, television characters or people in their school environment. Whether they are male or female, good or bad, the behaviour that these people demonstrate can be copied by children and display at a later date, whether appropriate or not. It may be more likely that a child will copy individuals that they think reflects them similarly, for example, behaviour display by people of the same gender. If a child is rewarded for positive behaviour it is possible that the child will maintain that pattern. It is important to reward a child for positive behaviour as it helps the child to build self-confidence, and to become aware of the difference between negative and positive behaviour. A child may seek endorsement fo r its behaviour from friends or family member. This endorsement is outside support, however, the emotion of excitement felt about the endorsement is of an inner support. A child desire to be approved of will always display behaviour which it thinks brings approval. Whether the support is negative or positive it’s not of great significance, if the support given outwardly is not equal the needs of the individual. There are lot of people that children may choose to identify with such as, family members, friends, or those on television. These distinct people have standard that a person could desire to have, which give them the incentive to want to identify with them. The result of this is the transformation of the behaviours, convictions, views and principles of the person trying to copy those people. Bandura, A. (1977). Social Learning Theory. Englewood Cliffs, NJ: Prentice Hall. Meeting Individual Communication Needs There are other ways to communicate as to verbal communication; using alternative methods will be useful in an early years settings to meet the individual needs of communication of the child(ren), parent and colleagues. Using alternative communication methods also promote diversity and inclusion. Verbal communication can be used to inform parent about their childs day at the end of the session, in a meeting with colleagues to plan activities Share information and to communicate with children throughout the day and during activities. Written communication Letters can be send out the parents to inform them about any changes to their child’s setting and provide information keeping them up to date, letters can also be sent out to parents to gain permission to take their children on outings and events. Reports will often be in a written format. In early years setting reports will be written about a child’s safeguarding concerns, development and any incidents. Electronic With an advance in technology electronic newsletters will be set out to parents. Email can be sent between colleagues to organise meetings or share information. Phone Telephone communication is used to inform a parent if a child is sick or has had an accident. Staff in an early years setting might use the telephone as form of communication with other professionals or arrange a meeting. Sign Language sign language is used if the individual has problems with speech, language difficulties or hearing impairments, this is a face to face form of communication Makaton (a version of British Sign Language) is often used in order to communicate with young children. This might include using pictures symbols as well as signing Interpretation Interpretation is used to communicate with people who do not speak English; this can take be both verbal and written methods to make sure that any messages are passed on correctly. Relationship within Early Years Setting There is a range of relationships that are in an early years setting and they all play an important role in the successful learning and development of children Childrens friendship early year’s settings provides children with a place for social interaction children will develop friendships in their environment. The development of a childs social skills will be a factor of forming a child who as a respected member of adulthood. Child starts to enjoy the company from an early age and become aware of others. Developing friendships helps a childs personal, social, emotional development and confidence; therefore practitioners should encourage and support children while they play to promote sharing and cooperation. The Key Worker The Key Worker Relationship A key worker is a practitioner who is set to the meet the individual needs of a child. Making sure that every childs care is tailored to meet their individual needs; they ensure that the child is settled in the setting and that they have built a relationship with the child and their parents. For a key worker it is essential that they develop a close and strong relationship with the child. When in early years setting every child is assigned a key worker, this person will have the main connection with parent and child. The key worker system is very important for young babies as they are completely dependent on their careers as they will experience anxiety when separated from their parents, key workers should spend time with their key child to develop trust and the child feeling safe and secure. Stage Psychosocial Crisis Basic Virtue Age 1 Trust vs. mistrust Hope Infancy (0 to 1 1/2 2 Autonomy vs. shame Will Early Childhood (1 Â ½ to 3) 3 Initiative vs. guilt Purpose Play Age (3 to 5) 4 Industry vs. inferiority Competency School Age (5 to 12) 5 Ego identity vs. Role Confusion Fidelity Adolescence (12 to 18) 6 Intimacy vs. isolation Love Young Adult (18 to 40) 7 Generativity vs. stagnation Care Adult hood (40 to 65) 8 Ego integrity vs. despair Wisdom Maturity (65) The importance of children developing trust within the first stage of life. Trust vs. Mistrust It is often asked whether the world is a secure environment or filled with unforeseen disaster about to take place. It is said that predicament seems to take place in life first year. Predicament is one of trust or mistrust. During this period the child is unsure regarding the environment they are living in .The child will look for comfort and security from its caregiver cover the feeling of doubt. For a child to develop the feeling of trust, the care given must be of consistency, security and certainty to help them to transfer to another relationship, which will empower them if threats occur. Succeeding at this point can be accomplished by strength and belief. When the feeling of trust is developed, the child can hold on to the belief that if a new predicament arises, there is reassurance that other people will be there to provide help. Fear will be developed if strength and belief have failed, e.g. If the care that is given is inhospitable unstable and unsecure. The child will deve lop the feeling of mistrust and lack of assurance in their environment, and not having the potential to make an impact in proceedings. The child will take with them, the fundamental feeling of mistrust to another relationship, this will cause them to be anxious and add to uncertainty, and a further sense of mistrust in their environment. Erikson, E. (1959), Theory of Psychology Development. Roles and Responsibilities of the key worker The key worker should be planning activities for their key child, they implement these activities during session time, while they are taking part in these activities they observe the childs participation, this promotes the childs learning a development through play, they also carry assessments of individual childrens development. As part of a key workers job, they carry out the personal needs of the child and communicate with parents on a regular basis. The Ecological system theory says human advancement is caused by various kinds of arrangement in their surroundings. This micro system’s setting is the direction that surrounds our lives. The people in our lives that have direct connection are educators, peers, family and neighbours. All are included in the micro system of which we socialise in. According to the theory, it is unlikely that we are simply recipient of the contact we have when interacting socially with those in the micro system surroundings, but we contribute to the creating of such surroundings. Brofenbrenner, U. (1917-2005). Effective Communication with Children It is important for the practitioners to communicate with children in a way that is appropriate such as; getting down to a childs level so they dont feel intimidated, demonstrate body language that is positive and welcoming and using language that is appropriate to a childs age and stage of development. Partnership with Parents Parents as Partners Parents are the people that know their child best, they provide knowledge to a childs particular interest and needs and this can be used to enhance the childs care. The key worker this the first person a parent will get to know, first impressions will be important in order to assure that they have made the right decision, it important to that the key worker is welcoming and friendly to parents, so that you are approachable. Admission to the Setting When parents entrust their child to an early years settings, the practitioner should work in partnership with parents to ensure that the information is specific to the child and is shared with all staff members so they are aware of the childs individual needs. Sharing of information about a childs illness, disabilities and allergies will make settling in easier for both the parent and child. Ways to involve parents within the setting Allows parents to explore the settings appropriately Child can show their parents things they like to play with Parents can see displays and examples of childrens work Sharing observation and planning with parents Invite parents to volunteer on outings Encourage parents to support learning and development by attending workshops and making contribution, e.g. from their own background. This is a social activity that provides parents with the opportunity to interact with practitioners and parents to build self-confidence. Effective Communication with Parent can be achieved through positive relationships. Ensuring time is allocated to communicate with parent when appropriate. Positive body language is demonstrated, show individual attention to parent and child, give detail and accurate information about a child interest and achievements and ensuring private and confidential matters are dealt with professionally. Multi-agency Working A number of professionals, working together with different knowledge and expertise sharing information, and provide a plan to support and benefit the child individual needs. Time, Communication and Professional background are barriers that can impact multi-agency working. It is best to plan meeting in advance that all involved are aware of the dates and can stick to them. Organizing a convenient time for all Professionals to meet can be very challenging. It is important to take time to listen to others when communicating. There are diverse languages and jargons that link to different Professional background which other professional who take care of children may not be familiar with. There are particular role and training for all professionals involved in the care of children and everyone may have different views and opinions of what is best for the child. It is vital for practitioners to take into account the professional perspective of other, and not always relying on what is familiar. The care and support for the child should take precedence by multi-agency. Confidentiality It is a legal requirement under The Data Protection Act 1998 to ensure all confidential documents and data must be stored in a secured place. These documents can also be kept in a secured location outside the setting. It is the Providers responsibility to ensure only professional and those who have the right to access secured confidential documents and information about children and staff should view them. It is important that Providers kept documents and get and share report (with parents and carers, and all relevant authority working with children such as, Ofsted, the police and social services as appropriate) for example, to identify if a child has additional need, if there are cause for concern regards to safeguarding or if emergency treatment has to be given to a child. This also ensures that the managing of the setting operates safely and efficiently, and making sure they are meeting the needs of all the children. Providers to ensure they have frequent dialogue flowing both way s with parents/carers and make available their child’s development records and file only. On request, providers should incorporate parents’ and or carers’ comments into children’s record. It is vital for Providers to make sure all staff comprehend the importance of protecting the privacy of the children they are caring for, and to upheld the legal requirements that states how to handle information that apply a child in ways that guarantee confidentiality. Ofsted must have Records readily available to them to access when requested. Data Protection Act (1998). Reference List Bandura, A. (1977) Social Learning Theory, Englewood Cliffs, NJ: Prentice Hall. Bronfenbrenner, U. (1917-2005). Data Protection Act (1998). Erikson, E. (1959).Theory of Psychology Development.

Corporate Social Responsibility (CSR), also known as Corporate Responsibility, and Corporate Citizenship :: Corporate Responsibility

Corporate Social Responsibility (CSR), also known as Corporate Responsibility, and Corporate Citizenship Because society is fundamentally based upon performance and profit, it is necessary to impart a sense of corporate social responsibility with regard to modern commerce. The ethical approaches of purpose, principle and consequence are integral components of business social performance; itemizing these contributions involves incorporating the interests of ethics and morality within the corporate structure. These are essential concepts that are often absent from a managerial standpoint. Corporate social responsibility should exist within every company's infrastructure; however, social integrity is not something that is often at the forefront of modern day business dealings. Ethics, business and society must work in tandem or there is no purpose for any of its existence. Unethical practices are what create a climate of contempt and distrust, leading to consumers harboring ill will. This is no way to run a business Ethics are a necessary and critical ingredient in any successful enterprise1. Establishing such ethical fortitude is not difficult if a moral and conscientious outlook is maintaned . Ethical concerns run rampant among various entities, posing questions along the way as to whether a particular practice is deemed morally acceptable. Ethics sometimes get in the way of resolving questions like: What is the ethical concern? Am I being true to myself? Why is this bothering me? Is it my problem? What do others think? Who else matters? 2 Establishing reasonable ethical guidelines, and therefore appropriate corporate social responsibility, must come from a management perspective. This the primary location where policy is derived. Utilizing the insightful perspectives of Beauchamp et al (1996), which include purpose, principle and consequence, there exist myriad ethical considerations in the daily world of business, with each one presenting yet another moral dilemma: Should the decision be made for company or personal gain? How many will reap the benefit of individualized attention at the expense of all others? Is there a time when an individual's interests supercede those of the masses? These are ethical questions posed each and everyday throughout the global business and social worlds; whether or not the right answers are acted upon is another matter entirely. "Ethical problems of personal and public decision making are not new. The need to undertake ethical reflection is part--indeed a central part--of what it means to be human" (Mitcham, 1996, p. 314). Ethical decision-making goes hand in hand with sound business judgment, yet this is not a concept always followed. The very purpose behind ethical behavior has some people stumped as to its true intention; while some believe it instills the foundation of good business, others contend that it brings out nothing

Lab 1: Measurement and Microscopy

Kevina Smith Lab 1: Microscopy and the Metric System Part A: Microscopy Purpose The purpose of this experiment was to learn how to use a microscope correctly and perform wet mount slides accurately, thus becoming more familiar with the microscope. Hypothesis It would be hard to use the microscope without any kind of previous training and the parts of the microscope and their functions must be learned in order to use it properly. Materials & Methods Materials: 1. Filter paper 2. Tweezers 3. Pipettes 4. Cover glasses 5. Glass slides 6. The sample material (from the pond) Methods: 1.Mix sample so that the sample is properly suspended in water. 2. Use a pipette to pick up some of the sample. 3. Apply a small (dime-sized) amount onto a glass slide. 4. Take a single piece of cover glass, using care not to get fingerprints on it, place it gently onto the sample with tweezers or your hands, and at about a 45-degree angle, place the cover glass onto the glass slide. * What to do if there is t oo much water? 1. Place the edge/end of the filter paper against the glass slide. 2. Cover slide to remove some of the excess water to make the slide more stable to use and view under the microscope. What to do if there is not enough water? 1. Either by pipette or tweezers to allow the capillary action and surface tension to pull the water in towards the sample. * What to do if the sample is not suspended in water (it’s a dry particle/substance)? 1. Use the tweezers (or another pipette) and add some drops of water to a glass slide. 2. Then, add the particle to the glass slide†¦ be sure to add water to the particle as it will prevent air bubbles from forming. If the substance is hydrophobic (and contains textile fibers), immersion oil is an acceptable substance and if it’s hydrophilic, water is the better. To look at water samples to observe the organisms in the water, but the organism are so large they become squeezed in between the cover glass and the glass slide †¦ which causes them to be inhibited in movement. 1. Take a few drops of water and place it an inch or so from each end of the glass slide. 2. Place the cover slide on top of each of the water droplets, these cover slides serve as distance holders. 3. Place a third cover slide where the ends of the slides sit on top of the other two slides and then add the water sample under the slide, remove excess with filter paper to ensure a stable slide. ResultsDifferent Magnifications of Compound Microscope: Objective| Ocular Lens| Objective Lens| Total Magnification| Scanning Power| 10x| 4x| 40x| Low Power| 10x| 10x| 100x| High Power| 10x| 40x| 400x| Oil Immersion| 10x| 100x| 1000x| Conclusion After the completion of the lab experiment, the hypothesis proved to be correct and that it would be hard to use the microscope without any kind of previous training and the parts of the microscope and their functions must be learned in order to use it properly†¦ so one must make sure that the y follow the instructional video, the lab manual, and any other tools to the letter.In order to properly use a microscope, one must know the parts of a microscope: ocular lenses or eyepieces (to be able view an object), viewing head (holds the ocular lenses), arm (supports upper parts and provides carrying handle), nosepiece (revolving device that holds objectives), objectives (scanning (to scan the whole slide), low-power (used to view objects in greater detail), high-power(to view an object in greater detail), nd oil immersion(to view objects with the greatest magnification in conjunction with immersion oil)), stage (holds and supports microscope slides), stage clips (holds a slide in place on the stage), mechanical stage control knobs (two knobs that control forward/reverse movement and right/left movement), coarse-adjustment knob (used to bring object into approximate focus, used only with low-power objective), fine-adjustment knob (used to bring object into final focus), conden ser (gathers light from the lamp and directs it toward the object being viewed), diaphragm (controls the amount of light passing through the condenser), light source (an attached lamp that directs a beam of light up through the object), and base (the flat surface of the microscope that rests on the table). A microscope’s field of view is the circle visible through the lenses.When viewing an object on a slide under high power, the depth of field is the area (from top to bottom) that comes into focus while slowly focusing up and down with the microscope’s fine-adjustment knob. The compound microscope is a unique tool and when used properly it can be a fun experience. Kevina Smith Lab 1: Microscopy and the Metric System Part B: The Metric System Purpose The purpose of this experiment is to become familiar with using other the English system, which would be the Metric System by measuring different items. Hypothesis If you use other measurements, then you will become more f amiliar with it. Materials & Methods Materials: 1. Tape measure with centimeter markings 2.Scale that measures in grams 3. Thermometer with Celsius markings Methods: 1. Measure the width of your textbook in cm and then convert to mm and record results for the lab report. 2. Convert 100 grams to mg and then ? g and record results for the lab report. 3. Using a pocket scale, record the mass of an object in grams and include the name of the object you have measured. Once you have recorded your measurement in grams, please convert that measurement to mg and then ? g and record results for the lab report. 4. Define meniscus and describe how you would read the volume of a liquid in a graduated cylinder and record results for the lab report. 5.Record the temperature of your skin and of the room in  °Celsius and record results for the lab report. Results The Metric System measurements: 1. Linear measurements: The width of the textbook is 27 cm or 270 mm. 2. Conversions: 100 g to 100,000 m g or 100,000,000 ? g. 3. Weight measurements: water nozzle: 41. 08g or 41, 080 ? g. 4. Volume measurements: The meniscus is the lowest margin of the water level; your eye has to be directly parallel to the level of the meniscus. 5. Temperature measurements: Skin: 30 °C, Room: 23 °C. Conclusion The hypothesis is accurate, because I have used the metric system in many science and math classes and the more you use it, the more familiar you become with it.

Lisa Benton †Analysis Essay

It is often said that a ‘First impression is the Final Impression’ (AJS, 2013). Unfortunately, this did not turn out well for Lisa Benton, a Harvard Business School grad, who had to face this ordeal from her manager and her co-worker at her new job. How did she get into this mess? Could she have done something differently? To begin with, I feel the biggest mistake Lisa made was turn down the offer from Right-Away. According to me, ‘A known enemy is always better than an unknown friend’. Lisa was liked at Right-Away and was well acquainted with everyone there, furthermore she had a good relationship with Kingston, and this would have helped her rise higher sooner. Next, before beginning work at Houseworld, Lisa should have enquired with HR as to who her reporting Manager would be. This is essential and she could have spoken to employees who worked under Linton and got their feedback on Linton and based on this feedback could have requested HR for another project/manager. On her second day, Lisa had questions for Linton but when she noticed Linton and Scoville in an intimate meeting she left and eventually asked the questions to Scoville. Over a period of time, Lisa sought answers only from Scoville and not from Linton, thus adding a kind of a barrier between her and Linton. A very vital point was that Lisa was not assertive enough. This is well indicated by the delayed lunch meetings between her and Linton, when they were to discuss her objectives. In addition, there were several assumptions made between Lisa and Linton when it came to the meetings. Lisa assumed, she should be in a ‘learner’ mode, but the feedback given to her was that she was too quiet during the meetings. Lisa should have identified her responsibilities for the meetings beforehand. There were a few occasions on which Scoville’s behavior could be questioned for instance when he would yell at Lisa. Also, his condescending nature would make Lisa uncomfortable. However, instead of tolerating this, Lisa should have reported this to HR, who could have dealt with Scoville in an appropriate manner. Lisa would always make references to Right-Away and the work she did there, such as â€Å"At Right-Away I would†¦Ã¢â‚¬ , this could have been avoided completely, Lisa is no longer at Right-Away and these references are not needed. As already mentioned, Lisa relied too much on Scoville, thus giving him more power. (Ancona, 3rd Ed) In certain cases, this could have worked as by giving more power to people like Scoville is one way to control them, but for her this approach failed. Finally, when  Vernon asked Lisa, if she was happy with her job, Lisa should have been honest and told him her problems, after all everyone is working for the organization and its’ success. Lisa could maintain good relationships, this was clear from the relationships she had with her other colleagues; however the Lisa-Linton-Scoville relationship had many areas for improvement. What she should do now? The first option Lisa has is to call up Kingston at Right-Away, admit that she made a mistake and request them to rehire her. Kingston spoke highly of Lisa and Lisa had a good relationship with her co-workers at Right-Away, furthermore she would be promoted to VP in a few years and the pay at Right-Away is much better than Houseworld. The next option is to speak to Vernon and HR regarding a change in her project and division at Houseworld. This would alienate her from everyone and will cause a negative effect on her chances of a promotion at Houseworld, as Lisa would be known as someone who cannot resolve conflicts. The final option and the one I would recommend would be to continue working in the same team and resolve all differences with Linton and Scoville out of the office and have a fresh new start. Unfortunately Linton is not the best of trainers and when Lisa does change her role after 12 months as this was the case with Houseworld, she will have to put in more effort to make up for the lost training. This was the case colleague who used to report to Linton earlier. However, this would be a great learning curve for Lisa in her career on ‘How not to be a Bad Manager’. Conflict resolution plays a vital role in managing projects and if Lisa demonstrates this, it will do laurels for her career later on. References: American Journal of Sociology – The University of Chicago Press – 2013 Managing for the Future – Anocona, Kochan,Scully – 3rd Edition